Four Signatures- December 2018

	December 2018
Do what we say we will do	Kidderminster Education Centre staff received a Christmas card from the Executive team with the following message: ‘Thank you for all your hard work and dedication in the last year, wishing you a Merry Christmas and a successful 2019. On behalf of the Executive Team’
No delays, every day	A grateful user sent us a message that she was  “overjoyed by the service we provide – the speed of the articles and help given when in the library
We listen, we learn, we lead	Worcestershire Health Libraries presented the library service innovations of 4ward to the Leadership and Advocates Forum across Worcester and Redditch. Examples included our blog, annual report, staff discussions and displays
Work together, celebrate together	Worcestershire Health Libraries staff worked at weeding the stock at Rowlands Library with 42 boxes of books being donated to charity. In addition the staff did a stocktake across the three sites. They worked together and helped each other ensure the stock is current and up to date

Four signature behaviours- November

	November 2018
Do what we say we will do	Carly received “A big shout” certificate this month– this has been sent out throughout the Worcestershire Health and Care Trust. She has been praised for her document supply service and turn around, as well as support to clinical staff
No delays, every day	There was a computer broken in training room 2.  To prevent cancellations the room was set up with a laptop and instructions so that the training sessions could continue without disruptions
We listen, we learn, we lead	I wanted to share I was really impressed with the service Diane provided to two staff members (I happened to be in one of the study rooms and observed what happened). It was around 4.30pm and I believe there were some issues with the Printer not working properly and two staff needing to print some urgent documentation – one for an interview they had following day and one for a presentation which then needed to be laminated (also needed the following day) so both staff members were quite anxious. I understand the library closes around 4.30 and Diane didn’t leave much before 5.30/6 as wanted to stay and resolve the issues the staff were having. She was very kind and I felt went over and above to help these people.
Work together, celebrate together	We have booked our Christmas meal We had about 55 articles come in within 24 hours to Rowlands. The other two sites did the articles as we were very busy at Rowlands with e-learning users.