April 2019

	April 2019
Do what we say we will do	We are pleased to have recruited Raymond Sithole – Clinical Librarian - as the latest member of the team as outlined in our organisational plan
No delays, every day	Feedback given to Emma from the Clinical Effectiveness Manager for getting her back on-line with the Health Service Journal “I’m in! Thank you very much for doing this so quickly!”
We listen, we learn, we lead	Comment form a Psychologist to Holly for supplying an article to her “That was very helpful and hopefully will help us to understand more about a patient with very complex needs.” Registered Counselling Psychologist (HCPC)
Work together, celebrate together	The effort the whole team has given for getting the end of year statistics in

March 2019

	March 2019
Do what we say we will do	We have just purchased a large book order for all three sites for medical students. We will be following this order with one for Nurses and Allied health Professionals
No delays, every day	Response after a document was supplied: “Wow! Thanks for the super speedy document supply Shophie – very much appreciated”
We listen, we learn, we lead	After a literature search was completed a user requested 20 articles - one was a duplicate, sixteen were attached to an e-mail and three had been ordered and later forwarded. There was no charge for this. The response?  “Thank you, Love you too much xxxxx”
Work together, celebrate together	“Some great work – you and the team should be really proud of your last 12 month achievements. Please pass on my thanks to everyone as I do recognise all the hard work that has gone into this” Tina Ricketts Director of People & Culture